These Creatures™ stands behind each of our products. We are confident you will enjoy your purchase, but if you are not satisfied with our products, returns are gladly accepted within 30 days for store/website credit or exchange. We do not provide refunds or cash back, as your product was made for you. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, we will send a replacement item.